Patient Rights & Complaint Information

Patient Rights & Complaint Information

Atlas Medical Center is committed to protecting your health information and ensuring you have access to your medical records and consumer rights information.

How to Request Medical Records

To request a copy of your medical records, please contact our office directly:

Atlas Medical Center
Phone: 817.290.6988
Email: info@atlasmedicalcenter.com

Please provide:

• Your full name
• Date of birth
• Contact information
• The records being requested
• Where the records should be sent

You may be asked to complete and sign a medical records authorization form before records can be released. Valid identification may also be required. Processing times may vary in accordance with Texas law and HIPAA regulations.

How to File a Complaint

If you have concerns regarding your care, privacy rights, or handling of your protected health information, you may file a complaint with our office or with the appropriate licensing or regulatory agency.

You may also file a complaint with the Texas Board of Chiropractic Examiners:

Texas Board of Chiropractic Examiners
Website: https://www.tbce.state.tx.us
Phone: (512) 305-6700
Email: complaints@tbce.texas.gov

Additionally, complaints related to protected health information may be filed with the U.S. Department of Health and Human Services Office for Civil Rights:

https://www.hhs.gov/hipaa/filing-a-complaint/index.html

Filing a complaint will not affect your care or treatment in any way.